The Tech Only Trap™
When the solution includes only technology.
Last minute decision making, system setup scramble, employees can’t access the system, they’re confused about the enrollment process, incorrect employee demographic information, making changes and exceptions is too difficult, frequent data entry errors – new employees not set up right, it takes too long to get reports and analysis, no separation of plan documents and information by employee categories
It was agile and flexible
Payroll deductions don’t match enrollment, EOI approvals don’t match with carrier approvals, messed up billing, overpaying carriers, billing for salary-based plans are wrong, changes are not passed to carriers, deductions are not updated (pending transactions are not approved)
It was lucid and clear
Enrollment process doesn’t follow regulations and employer policies, ineligible dependents remain on plan, IRS notices for incorrect ACA filing, HSA plan payroll deductions exceed IRS limits – employer contributions are unaccounted for, client HR gets too many calls for help/support from employees, even after hours, forced to extend open enrollment at the last minute
You had peace of mind
Tech for Tech’s Sake
Technology is sold as a cure-all; a silver bullet that will instantly propel an employer’s ben admin into the future. The employer’s unique employee culture, strategic business goals, and desire to nurture a workforce of champions – true believers – in the company are ignored.