Administrative Services
Using technology to reduce
day-to-day administration
Eligibility Data Management
Processing additions and terminations
We interface with employer’s HR or payroll systems, receive files, and manage all additions and terminations
Transaction approval
We offer flexible options for transaction approvals and manage these with or without supporting documents
Ongoing dependent eligibility verification
Our system presents a process that is integrated with the enrollment workflow making it seamless and convenient
for employees, with the ability to upload and store documents securely
Evidence of insurability approval updates
Fully Managed Carrier Connections (EDI)
Accountability
We take complete ownership of feeding eligibility to the carriers including interim processes while an EDI feed is being tested
Connectivity to all carriers
HIPAA 834 and non-834 proprietary file formats, HSA/FSA reporting and funding advice
Carrier discrepancy management
We send file feeds, receive and review feedback reports, and take corrective action when necessary to keep eligibility clean