Andrea knows employees have the last word when it comes to rating the success – or failure – of a benefits program. Andrea and her team tap into the shared wisdom of every possible source to find solutions to all employee concerns, needs, and opportunities.
Customer Success Team
Your source for wisdom and service
Meet the team that empowers your success.
An additional group of dedicated professionals and specialists support the people featured on this page. With only a few exceptions, our Customer Success Team has worked together for over 10 years.
Their combined experience, deep trust in each other, and their shared passion for empowering your success, make this team one of your most formidable allies. Our team chemistry drives our ability to proactively serve you and rapidly respond to new opportunities by scaling our capabilities and technology.
We invite you to bring your opportunities – and your challenges – to us.
We are here to make sure you never have to say “No.”
Chitti Babu
Lead, Systems Engineering
The Systems Sentinel
Chitti Babu
Lead, Systems Engineering
The Systems Sentinel
Chitti tends to our systems with a passion few can match. Beyond ensuring our systems operate at the peak of performance, he is steadfast in guarding them against cyber predators. Chitti is always on the lookout for greater efficiency and better tools, all at the lowest practical cost.
Curtis Verstraete
CMO
The Wisdom Wrangler
Curtis Verstraete
CMO
The Wisdom Wrangler
When wisdom is discovered, shared and applied, people, companies, communities and societies thrive. Curtis captures our collective wisdom and ensures its power and value is fully realized by our partners, their clients, and our team.
Denna Mathew
Head, Product Management
The Attentive Architect
Denna Mathew
Head, Product Management
The Attentive Architect
With decades of client service experience to guide her, Denna inspires our developers to deliver practical, relevant, and readily usable products. Her golden rule is: “Only build products that matter; ones that make success easier for our partners and their customers.”
Dilip Kumar
Lead, Product Management
The Tenacious Translator
Dilip Kumar
Lead, Product Management
The Tenacious Translator
Over many years of deployment experience, Dilip has mastered the art of translating business and workforce needs into precise technical specifications. He leads his team to compassionately serve the best interests of the customer.
Jasmin Smith
Lead, Product Support
The Satisfaction Specialist
Jasmin Smith
Lead, Product Support
The Satisfaction Specialist
Jasmin thrives in the real world of our partners and their employer clients. Her operating principle is simple, “Our products only become great when they exceed the expectations of the people using them.”
Johnsey Joseph
Head, Backoffice Services
The Relentless Ringleader
Johnsey Joseph
Head, Backoffice Services
The Relentless Ringleader
Growing and empowering a creative, proactive, and unified backoffice team demands great leadership. Johnsey’s deep concern for people coupled with her problem-solving talent is the secret behind our team’s ability to scale and take on all challenges.
Juan Brito
Head, The Benefits Desk and CRM
The Ardent Advocate
Juan Brito
Head, The Benefits Desk and CRM
The Ardent Advocate
Customer outcomes matter most to Juan. Genuine concern for people, patience, empathy, and the ability to hear and deeply understand the needs of others is why he is repeatedly acknowledged as a customer service hero.
Mathew Augustine
CEO
The Challenge Champion
Mathew Augustine
CEO
The Challenge Champion
There is no challenge Mathew can’t find a way to overcome. Our partners never need to say “No” because Mathew is on their side. Plus, Mathew continuously challenges our entire team to reach new heights of personal and professional success.
Nitya Mathew
Head, Service Operations
The Process Princess
Nitya Mathew
Head, Service Operations
The Process Princess
Nitya has a magical power, developing and documenting SOPs (Standard Operating Procedures). She drives continuous improvement, greater efficiency, and ultimately, greater effectiveness in our ability to serve our partners and their employer clients.
Pat Porter
Head, Admin and Finance
The Fidelity Foreman
Pat Porter
Head, Admin and Finance
The Fidelity Foreman
Pat is generous with new ideas, refining others’ solutions, offering alternatives, and always optimistic in the face of uncertainty. He keeps our shop humming with discipline and is the constant embodiment of our core value, Integrity Always.
Rama Prasad
Head, Engineering Team
The Commitment Commissioner
Rama Prasad
Head, Engineering Team
The Commitment Commissioner
Rama’s commitment to all engenders commitment from all. His leadership inspires and fuels our high-performing engineering team. His commitment ensures Workforce Junction enjoys an exceptionally low rate of engineer turnover.
Renuka Venkatesh
Lead, Analytics & Reporting
The Analytics Advocate
Renuka Venkatesh
Lead, Analytics & Reporting
The Analytics Advocate
A data scientist at heart (and by training), Renuka has a virtuosic talent for helping our clients distill mountains of data, achieve greater clarity and make data-driven decisions with the utmost of confidence.
Russ Darrin
Head, Data Integration
The Data Disciplinarian
Russ Darrin
Head, Data Integration
The Data Disciplinarian
Behind the scenes, Russ makes certain accurate, timely data interchange happens come what may. His passion for relationships is key to harnessing the hodgepodge of disparate data sources and the successful deployment of benefits technology.
Shilpa Paritala
Lead, Implementation and Onboarding
The Deployment Detailer
Shilpa Paritala
Lead, Implementation and Onboarding
The Deployment Detailer
Always on a mission to deploy our enrollment and communication platforms quickly and flawlessly, Shilpa knows each employer is unique, with different business needs and workforce characteristics. She’s a constant catalyst for change who is thrilled by the potential of new ideas and opportunities.