The Benefits Desk™

Advocating for employees in a
complex benefits ecosystem

Experienced Benefits Specialists in our Concord, CA office

Employee-level support

Via phone and email enhances the perceived and real value of their benefits

24×7 access

Benefits specialist ‘on-call’ support employees facing emergency situations during non-business hours, holidays, and weekends

Quick response promise

Turn-around time commitment of one business day for emails and two hours for voicemails

Benefits Program Delivery

Stewardship reports

Analytics provide insights about volume, issue categories, employee satisfaction, and resolution time.

Outbound call campaigns

We can execute communication campaigns requiring personal phone calls to sets of employees

Execute strategies based on feedback trends

Benefits specialists can support other channels of communication and be available for employee clarifications, relieving employer and advisor teams from interrupts in their work day

Three Levels of Service Options

Enrollment support

We include enrollment support for Standard and above service options. Includes tech support for enrollment and eligibility issues troubleshooting

Benefits support

We address benefit inquiries ations and help with explanation of plans during enrollment. This optional level is included with the Premium package

Employee advocacy

A support specialist advocates on behalf of employees with providers and insurance companies, including understanding of EOBs, claims resolution, resubmission of claims, and appeals support